Speaking to Lusa News Agency at the beginning of the afternoon, Councillor for Housing Paula Marques said the hotline will be available “between 9 am and 6 pm, continuously and during working hours,” from Monday to Friday.
Along with the telephone number, the Lisbon Council will also provide an email address - infodespejos@cm-lisboa.pt - also available to citizens as of last Friday.
Marques, who is also responsible for Local Development, explained that the line will provide “basic information to citizens who are being evicted or at risk of eviction due to non contract renewal, as a result of legislation in force,” but restated that it, “is not a line for housing allocation” nor for, “legal support.”
“It is a line for collection of information so that the Lisbon City Council (CML) has in its entirety what is happening in its territories and can quickly advise citizens,” he said.
Marques also revealed that the Lisbon council is in “talks with the Lisbon Bar Association and Tenants’ Association” that may “provide what the CML cannot and should not do, which is to offer legal advice to citizens.”