Edition 1450
18 November 2017
Edition: 1450

Read this week's issue online exactly as it appears in print.

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Uber drivers to charge if kept waiting

in Regional · 02-11-2017 14:16:00 · 0 Comments

Uber drivers are to start charging for each minute they are kept waiting, according to new policies announced this week by the global ride-providing company at the official inauguration of its new call centre in Porto.

Uber drivers to charge if kept waiting

The new waiting measure is to come into force from this week and will see drivers charge ten cents per every minute that they are kept waiting after an initial two minutes.
On top of that, potential passengers will only have two minutes to cancel a call, down from the previous five minutes, and will still be charged a €2.50 cancellation fee.
These are part of a set of several new measures drawn up to strengthen the positions of Uber drivers and passengers in Portugal.
Another change to be brought in relates to the evaluation of a driver; if a passenger does not want to give a driver a five-star rating on the app, a valid reason will have to be given. This is to prevent factors beyond the driver’s control, such as traffic, being detrimental to the rating of the driver.
Furthermore, Uber is to implement a measure that will protect its drivers to ensure a journey does not last longer than 45 minutes, should they have personal commitments.
The company currently has close to 3,000 drivers in Portugal, and its services, an alternative to the standard taxi, are available in Lisbon, Algarve and Porto.

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Edition 1450
18 November 2017
Edition: 1450

Read this week's issue online exactly as it appears in print.

Twitter