“In Faro, the new ‘Entry and Exit System’ machines have started working,” said the minister, when asked about the long waits at immigration control, guaranteeing that “these steps are already being taken.”
Admitting that “Portugal was very behind for a long time in relation to the ‘Entry and Exit System’,” Pinto Luz guaranteed that investments “in new servers, and new machines, ensure that in the next two weeks the situation will tend to be regularised.”
The minister said that “this investment in servers, as well as in new automatic machines,” will “facilitate faster access for EU citizens and allow police officers, those men and women who currently guarantee access at our borders, to actually spend their time with those passengers who really need their attention”.
This system, planned for the entire European Union, aims to speed up entry and exit movements at airports and at the same time increase security.
In recent weeks, there have been images of long queues of passengers from countries outside the Schengen Area at Faro and Lisbon airports, waiting for several hours for immigration control.
Last week, the Police Professionals’ Union Association (ASPP/PSP) warned of the exhaustion of professionals assigned to the Immigration and Borders Unit due to various situations that are being experienced at airports, and drew attention to the fact that with summer approaching, efforts are needed to “overcome obstacles and mitigate the harm to citizens, but mainly to PSP professionals”.
Photo kindly supplied by Thomas Callan
Can someone tell me if those with residency cards can use the EU lanes, or must we go through foreigner lanes? Thank you.
By Dorothy Hopkins from Algarve on 04 Jun 2025, 10:08
These poor border agents, working so hard truying to look as bored as possible whilst stamping those passports. It's no wonder they can only work just one hour at time between each coffee and cake break.
By Mark Barber from Algarve on 04 Jun 2025, 10:27
Does anybody know if we can use our biometric Portuguese residency cards in these new machines?
By Peter Massey from Algarve on 04 Jun 2025, 11:50
Speeding up access for EU Citizens won’t solve the problem in Faro. We queued for 2 and a half hours yesterday and almost all the people in the queue were Brits and Americans. The number of times we heard “won’t be coming here again to be treated like this was incredible”.
By Karen from Algarve on 04 Jun 2025, 13:27
You mention EU citiznens, but what about UK passport holders that are waiting hours in customs because there are 4 or 5 landing at the same time but with only 4 people on passport control. It is shameful.
By Judith Ferreira from UK on 04 Jun 2025, 20:54
It was one of these airport police that refused to look at our passports ...he said he was closed and yet people were boarding at our gate on the other side ...costing us 600 euro to fly back to dublin late at night ....also no announcement made calling people for flights ...terminal 2 in lisbon ...is a traveller hell hole....with ignorant staff.. .
By Marian o neill from Other on 05 Jun 2025, 11:42
Arrived at faro airport to wait at passport control for nearly 2hours to miss our flight home to Ireland. Had to go back through arrivals pay for another flight, check in bag , go through security and que for passport control again . I've been coming to Portugal for over 10years with my friends and family not sure I'd I want to visit again after this experience. An absolute disgrace and a very stressful end to my holiday .
By Jessica Hogan from Other on 05 Jun 2025, 12:00
Shocking queues today. You get the feeling they don't want visitors. Absolutely awful.
By Tommy Beattie from UK on 06 Jun 2025, 18:42
The last time I tried to use an e-gate (over a year ago), it didn’t accept my UK passport. Apparently because it’s linked to my Portuguese residency details. So, are these e-gates now going to recognise and accept those of us with residency, or will we have to join the non-Schengen queue? I wish someone from ANA could officially clarify because its currently as clear as mud.
By EJN from Algarve on 06 Jun 2025, 21:21