The electronic platform run by the Portuguese consumer association Deco to receive complaints about public transport got almost 3,000 complaints in its first year, most of them about road transport and delays.
“In 2015, we only received 354 complaints. With a year of the platform, everything has changed and we got almost 3,000 complaints about collective public transport”, Deco lawyer Rosário Tereso told Lusa.
Most of the complaints Deco received were about road transport, with 59% of the total followed in almost equal numbers by the metro and the trains with 17.4% and 17.3%, respectively and in last place came maritime and waterway transport.
“A large number of complaints had to do with delays, followed by the shortening/closure of lines, routes and time tables. There has been some increase in the number of questions related with hygiene and the confort of the transport and the tickets, namely the high price”, Rosário Tereso said.
Deco said that most of the complaints came from Lisbon, with 2,141, while Porto only made 155.
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