According to a statement from the company, Ryanair is committed to ensuring that all passengers and crew travel in a safe and respectful environment, without unnecessary disruption caused by a tiny number of unruly passengers. Ryanair has a strict zero tolerance policy towards passenger misconduct and will continue to take decisive action to combat unruly passenger behaviour on aircraft for the benefit of the vast majority of passengers who do not disrupt flights.
A Ryanair spokesperson said: “The safety and wellbeing of our passengers and crew is Ryanair’s No.1 priority and we operate a strict zero tolerance policy to try to eradicate unruly behaviour onboard our aircraft. Ryanair welcomes this decision by the Athens court, which demonstrates that the tiny number of passengers that disrupt flights will face consequences for their unruly behaviour.”
The absolute power of this airline and the dismal way it treats its customers should scare European governments and the EU.
By Diogo F. from Lisbon on 22 Dec 2024, 21:40
If only Ryanair had a zero tolerance policy towards its own employees. I got abuse from one at Lisbon airport in December 2019 after asking a Ryanair employee to post the details of my flight to the electronic noticeboards, as there was no indication where it was to board from. I was called 'stupid' and she pointed her finger at me. When I complained, I got a lame answer saying my complaint had been passed to their airport manager. I heard nothing back from them. This is how Ryanair treats it's customers. Shameful!
By Billy Bissett from Porto on 24 Dec 2024, 11:46
Ryan Air is rife with service issues such as keeping to schedules, but I am happy about this decision. Ban such unruly passengers for life, and give them some jail time. Stop serving alcohol in airports and limit passengers to one drink during flight. Inmy experience it is the drunk passengers who cause most disruptions.
By JoeT from Algarve on 24 Dec 2024, 13:24