In a debate on the theme “New migrations and talent attraction”, Pedro Portugal Gaspar explained that the services of AIMA and the mission structure to regularise the 400,000 pending immigrant processes, together with municipalities and other partners, allowed it to go from “a thousand services per day to 6,000 in terms of response to users”.
However, this effort has an “absence and non-attendance rate of applicants in the order of 15 to 16%”, explained the director, admitting that these situations wear down the service.
These absences are due to the fact that many of the applicants have changed residence, do not have updated data or “are no longer here in Portugal”, explained Pedro Portugal Gaspar in the debate organised by the Portugal Agora Platform.
The lack of response from administrative services for years has caused many to give up their applications for residence permits and there are also delays in collecting documents already issued.
“We have a very large set of authorisations that are granted and that are not raised by the applicants,” said the president of AIMA.
At the conference, the president of AIMA admitted the need to “better match the demand and supply” of immigrants, with greater coordination with the economic sectors.
“Attracting talent is not just about seeking a doctorate”, but people who respond to the needs of companies.
Excessive bureaucracy
Present at the debate, the CEO of the Pestana Group, José Theotónio, criticized the excessive bureaucracy and regretted that all companies that employ immigrants are treated equally by the public administration.
“The big problem in Portugal is bureaucracy” and the “State has very little faith in companies”, he said.
In his view, “there should be certification of companies that already work well” with immigrants, a kind of administrative “fast track” for their labour regularisation.
Instead, the country has allowed a “pile-up of pending situations” that make it difficult to resolve the immigration problem in Portugal.
Especially because, he highlighted, “it was this accumulation of situations that led people to be exploited”.
When is the Aima office opening in Madeira? Happy New Year 2025 To All working for the News paper.
By Frank Ebsworth from Madeira on 17 Jan 2025, 10:35
I want to change my address on my Res Card. IMPOSSIBLE. First I have to ring AIMA to make an appointment. IMPOSSIBLE. I have tried to phone the number at all times of the day. Same old message, we cannot take your call now please call back later! Situation normal - IMPOSSIBLE. I do not understand why I cannot do a change of address online, obviously with the appropriate proof documentation. Why do I need to go there to an appointment?
By L from Lisbon on 17 Jan 2025, 12:16
AIMA in Portimao says no one can get an appointment unless they are from the ex-colonies and so people are waiting for appointments that could be filling those empty spots. Also, people have been waiting for their residency renewal cards and I have been waiting for a year. Come on AIMA...get it together!
By Mary Munden from Algarve on 17 Jan 2025, 17:59
If AIMA allowed people to change address online then this may reduce the 15% number significantly. I tried to change my address and was told to make an appointment but there were no appointments available online and no one answers the phone, if you turn up in person you can’t get in without an appointment.
By Iain from Lisbon on 17 Jan 2025, 18:13
No appointments ever available if you phone the AIMA number. We just want simple D7 renewals. Should take no more than 10 minutes. Every single person with a legal visa is heading towards an expired card, with only the blanket extension to June 30 to cover them.
By Rob from Porto on 18 Jan 2025, 14:07
Strange. Elderly resident still waiting to receive an appointment via email as told by INR office. Expired for 5 months and will not accept online renewal. Mo one answers phone and if sns when they do they hang up if you don't speak Portuguese.
By Anne from Lisbon on 18 Jan 2025, 16:44
AIMA are not in the real world. Like others, I have tried and tried to get an appointment but either call back or all appointments are full. AIMA are forcing me into an illegal position. I visit my local AIMA office which is empty, and told to phone for an appointment. Round and round in circles.
The best is no social security number without proof of AIMA application. No AIMA submission without social security number.
By Andrew from Alentejo on 18 Jan 2025, 22:51
Its impossible to get appointment for AIMA. Tried calling everyday but no availability, no response in the emails either. also we tried to go as walk-in and was told that we need to have appointment through calls or email.
SNS needs proof of residency or proof from AIMA to get permanent number aswell as the Seguranca Social even if my partner is portugese citizen. all my doctors appointments and laboratory test during pregnancy I have to pay as they refuse to help me due to no permanent SNS number. I basically just run around the circles.
By Jerilyn Gelig from Lisbon on 19 Jan 2025, 12:26
Aima is impossible to reach. Trying to get an appointment leads to depression, seriously. Obviously steeped in bureaucracy. Telephone is out of the question and email seems to be non existent.
By George Kyle from Beiras on 19 Jan 2025, 21:07
I've recently moved within Portugal and so have an obligation to update my residence card. Even civil servants in other agencies are rolling their eyes when AIMA is mentioned and are suggesting ways to avoid their involvement as far as possible. There are clearly some people who are very badly impacted, but the fact that many others are simply going about their lives normally without the correct documentation might perhaps suggest that the routine work of AIMA could be automated or simplified - or perhaps even that some of it is actually unnecessary.
By Jon Press from Porto on 20 Jan 2025, 08:15
I have been tryhing to get my renewed residency card for 2 years. I have followed the advice of an Aima employee who I talked to over the phone in early December 2004. She told me exactly what to do, including filing a police report. I did everything. And when I went to the police, the policeman there went to my account on AIMA and created a new card for me and actually showed me the new card on his computer screen. But, nothing has happened since then in spite of my emails listing the processes I completed as required by the AIMA employee. I cannot get an appointment because no one answers my emails or answers the phone. I need to travel and my attorney encourages me not to, because I may not be able to get back into Portugal. I don't know what to do.
By Diann Schindler from Lisbon on 28 Jan 2025, 10:33