In 2024, 44,329 complaints were registered, representing an increase of 22%, between the first and second semesters. The price increase was most complained about in the following sectors: Telecommunications, Banking, Technology and Essential Goods (Water, Electricity and Gas).

The impact of inflation has been reflected in the dissatisfaction made public by the Portuguese on the Portal da Queixa, where they report cases of significant price increases “with no apparent explanation”.

According to data from Portal da Queixa - analysed by Consumers Trust Labs -, there was an increase in the number of complaints related to the increase in the cost of living, totalling 44,329 complaints in 2024, still representing an increase of 22% in the second half of the year (24,385), compared to the first (19,944).

Among the sectors most affected and complained about by consumers are: Communications, TV and Media (14%), Banks, Payments and Investments (9%), Information Technology, Technology and Sound (8%), Water, Electricity and Gas (8%) and Hotels, Travel and Tourism (8%), where price increases were more evident and, often, without clear justification, in the opinion of complainants.

Although 63% of complaints were resolved, the average consumer rating after cases were closed remains low (3.8/10), suggesting that the solutions offered do not always meet customer expectations.

Pedro Lourenço, Founder of Portal da Queixa, analyses: “The increase in the cost of living, combined with the dissatisfaction of younger consumers, reinforces the need for greater transparency in the communication of price increases and more effective strategies to mitigate the impact of inflation.”