According to António Pombeiro, Deputy Secretary-General of the Internal Administration, who spoke to journalists on 20 June in Porto, "if the pilot project goes well, we are prepared to start using the system to answer calls as of 2025."

Currently, we are facing "a very recent technology", and there is the "need to do many tests", admitting that for now we are "very much in the unknown", so the operation of the pilot project will be key.

"In certain situations, we have waiting periods due to the great amount of calls. This happens when there are incidents that involve a lot of publicity, a lot of people watching what is happening and everyone has the initiative to call 112", said António Pombeiro, giving the example of urban fires.

The idea is to "create a first interface that answers the call, assesses what kind of problem is being addressed and what kind of report" is needed, but with "a natural language response".

According to the Deputy Secretary-General of the Internal Administration, "people will not even realise that they are talking to a system, a machine, a robot", which "will use the new ChatGPT technology".

Asked whether the idea is to replace people, the Deputy Secretary-General of the Internal Administration rejected the idea, saying it is a matter of "reinforcing operational means", as it is always necessary to have a human at the back. "The second intervener always has to be a human. The system never takes the call until the end."