“In the analysis regarding Portugal, it shows that TAP Air Portugal is in 29th position in the ranking, with an overall score of 6.97 with the lowest weight being flight punctuality (5.9). In complaints processing, the airline has a score of 7 and in service quality a score of 8”, indicates AirHelp.

Despite having risen two places compared to the 31st position achieved in this ranking in 2024, “the airline's overall score decreases compared to last year, going from 7.16 in 2023 to 6.97 in 2024”, points out AirHelp.

“It is also worth noting that, in 2024, TAP increased its score with regard to punctuality and quality of service. However, in complaints management, the airline saw its score decrease”, explains the company.

The position achieved by TAP in the AirHelp Score 2024 is, however, the best achieved by the national airline in the last five years, since, in 2019, the carrier had been in 61st position, rising to 33rd place in 2022 and to 31st position last year.

Leadership returns to Europe

The AirHelp ranking analyzed airlines from around the world and, this year, it is not led by Qatar Airways, which has been in the top position on this list since 2016, ahead of Brussels Airlines, which registered a dizzying rise.

“This year, it is up to a European airline to take first place: Brussels Airlines. The Belgian airline rises 11 places compared to last year thanks to a score of 8.12, obtained based on 7.8 for punctuality, 7.9 for user experience and 8.7 for complaints handling”, says AirHelp.

Qatar Airways moved to second place in the ranking, after a drop in the score from 8.38 points, which it had received last year, to 8.11 points, while the American carrier United Airlines is in third place with an overall rating of 8.04 points.

The AirHelp Score ranking has been carried out since 2015, with the aim of offering air passengers the best predictions about what their travel experience will be like with the world's airlines.

AirHelp's evaluation is carried out according to complaints processing, punctuality and quality of service.