The organisation specialised in defending the rights of air passengers, states in a report by Publituris, that it has achieved a historic milestone by registering two million air passengers who successfully claimed compensation as a result of disruptions to their flight (delays and/or cancellations).

According to Tomasz Pawliszyn, CEO of AirHelp, the company is “a pioneer in defending the rights of passengers who have had a problem with their flights. Already two million travellers have trusted us and been compensated for their complaints. We continually invest in cutting-edge information and technology to make it as easy as possible for our customers to submit complaints and we also fight to change laws that harm all air transport users.”

In accordance with EC Regulation 261/2004, which regulates flights departing or arriving in the European Union, passengers are entitled to compensation of up to €600 for delays of more than three hours in arriving at their destination, cancellation of their flight without prior notice within 14 days before your departure or denied boarding due to overbooking caused by the airline. Air passengers who have experienced disruptions have three years to file a claim and can check their eligibility for free compensation and submit a claim in a matter of minutes using the form on the AirHelp website.

When the flight is cancelled or the passenger is prevented from boarding, airlines must offer an alternative flight that the passenger can refuse if they do not wish to continue their journey. In this case, a full refund of the ticket may be requested. Furthermore, if during the wait there are additional costs caused by the interruption of the flight (food, accommodation or lost luggage), the airline must also bear these costs.

Adverse weather conditions or medical emergencies may exempt the airline from the compensation obligation. In the event of a strike, even if it is announced, passengers have the right to lodge complaints.